Shipping & Returns
Prices are shown on the Site in Hong Kong Dollars (HKD) is inclusive of shipping to any location in Hong Kong with a minimum order of HK$5000.
Any purchases below HK$5000 is subjected to a delivery charge as calculated and stated during the check out process.
For outside of Hong Kong delivery locations, please contact us at [email protected] or +852 2522 2115.
While we endeavour to ensure that all prices appearing on Manks Webshop are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled. If your credit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
Via STRIPE, we accept payments made by Visa, MasterCard, American Express, AliPay & WeChat Pay online orders. By placing an order with STRIPE using one of the above credit cards, you confirm that the credit card(s) used is yours or that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to STRIPE, we will not be liable for any delay or non-delivery. For CUP payments, payment will be debited immediately when the order is placed. For all other payments, payment will only be debited and cleared from your account once your order has been accepted and dispatched. Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorised access to any data you provide when using our Services.
ACCEPTANCE OF YOUR ORDER
Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and Manks Limited will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Hong Kong SAR and are written in English.
Manks Limited reserves its right not to accept an order for any reason at its sole discretion. Our Webshop representative will contact you as soon as possible if there are any problems with your order.
SHIPPING AND COLLECTIONS
For each purchase of over HK$5,000, one delivery (excluding stair climbing) to Hong Kong Island, Kowloon and New Territories will be included free of charge. Deliveries to outlying islands will be HK$500.
Manks Limited is not liable for any variations from the quoted lead time(s) due to unforeseen circumstances or circumstances beyond the control of Manks Limited.
We endeavour to dispatch all products ordered within 48hrs after the order has been placed and accepted by us. You will be given an indication of the expected delivery time when you place your order online. Manks Limited teams will try their best to meet these estimates but cannot guarantee that such estimates must be met. Alternatively, you may choose to collect the products ordered by you in Hong Kong at our Wong Chuk Hang warehouse. You need to present the order confirmation email and the credit card you used to place your order or a photo ID of the person named as the collector when the order is collected. Manks Limited insures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as evidence of delivery and fulfilment of your order by Manks Limited. You also accept the associated transfer of responsibility in the same way.
Exchange of Manks goods is acceptable within 7 days from receipt of goods, with valid reason and goods returned in original condition and packing. An administration fee at 15% of the invoiced price will be charged on approval of returned goods for exchange. Manks does not accept the return of goods for a refund.
To make use of this service, you must contact our Webshop representative within seven (7) days of receipt of your items. You may exchange (depending on stock availability) any orders made online in Hong Kong to our warehouse in Wong Chuk Hang, Hong Kong within seven (7) days of delivery of the purchase. To exchange your online order at our Wong Chuk Hang warehouse, you need to present the original order confirmation, together with your goods order, to our Webshop representative. We can also provide Manks Gift Voucher for exchanges. Exchanges will only be accepted for items in their original condition and the packaging of the said items shall be undamaged and remain intact. Exchanges will not be accepted if the items have been used, worn, washed or altered in any way. For orders shipped outside of Hong Kong. Shipping and relevant import taxes and duties will not be refunded on this type of returns as these costs have already been incurred for the initial delivery and customs charges. Please contact our webshop representative for approval before shipping goods back to Manks.